Purpose of the Position

The Admin Manager is responsible for overseeing and managing all administrative operations to ensure smooth and efficient daily school operations. This role provides leadership to the administrative team, manages office procedures, coordinates with internal departments, and ensures that administrative services are delivered effectively in alignment with the school’s policies and standards.

Key Responsibilities

1. Administrative Operations Management

• Oversee daily administrative operations and ensure smooth workflow across departments.
• Develop, implement, and improve administrative procedures and systems.
• Ensure proper maintenance of administrative records, documents, and reports.
• Manage office supplies, facilities, and administrative resources efficiently.

2. Team Leadership & Staff Management

• Lead, supervise, and support the administrative team to achieve operational goals.
• Allocate tasks, monitor performance, and provide coaching to team members.
• Support recruitment, onboarding, and training of administrative staff.
• Ensure team members follow school policies and procedures.

3. School Operations & Coordination

• Coordinate with Academic, HR, Finance, Admissions, Student Services, and Operations teams.
• Support campus activities, events, and daily operational requirements.
• Ensure effective communication and coordination among different departments.
• Handle administrative issues and provide timely solutions.

4. Documentation & Compliance

• Ensure accuracy and confidentiality of school documents and records.
• Manage official correspondence, reports, and administrative files.
• Ensure compliance with school policies, regulations, and required documentation processes.

5. Parent & Stakeholder Support

• Support professional communication with parents, students, and external stakeholders.
• Handle administrative concerns and ensure timely resolution.
• Maintain a high standard of customer service and school representation.

6. Facilities & Service Management

• Coordinate with housekeeping, security, transportation, and other support teams.
• Monitor service quality and ensure operational standards are maintained.
• Support campus safety and emergency procedures.

7. Reporting & Continuous Improvement

• Prepare administrative reports and provide updates to senior management.
• Identify operational challenges and recommend improvements.
• Support the implementation of new systems and processes.

Key Requirements

• Bachelor’s degree in Business Administration, Management, Education, or related fields.
• Minimum 5 years of experience in administration, office management, or school operations.
• Proven experience managing and leading administrative teams.
• Experience working in an international school, education sector, or service industry is preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and confidentiality.
• Good command of English communication skills.
• Proficiency in Microsoft Office and administrative systems.

Key Competencies

• Leadership & Team Management
• Operational Planning & Execution
• Problem Solving & Decision Making
• Stakeholder Management
• Time Management
• Customer Service Orientation
• Process Improvement Mindset