Admissions Manager

Job Description Form 

Purpose of the position 

The Admissions Manager is responsible for overseeing the daily operations of the admissions department at assigned campus. This role ensures that enrollment targets are achieved through effective team leadership, consistent client engagement, and smooth coordination of the full admissions process—from inquiry to enrollment. Acting as both a team leader and strategic support to the Head of Admissions, the Admissions Manager mentors admissions staff, analyzes performance data, and ensures all admissions activities are delivered with excellence, consistency, and professionalism.  

Principle Responsibilities 

Admissions Operations & Strategy 

• Manage the full admissions cycle, including inquiry handling, consultations, school tours, assessments, and final enrollment processes. 

• Assist the Head of Admissions in developing and executing campus-specific recruitment plans aligned with annual enrollment targets. 

• Monitor daily, weekly, and monthly enrollment metrics and report performance updates with insights and recommendations. 

 Team Leadership 

• Supervise and support the day-to-day activities of Senior and Junior Admissions Executives. 

• Provide training, mentoring, and guidance to ensure the team delivers a high-quality client experience. 

• Conduct regular team briefings, one-on-one sessions, and performance reviews to ensure efficiency and goal alignment. 

 Client Relationship Management 

• Act as the escalation point for high-profile or sensitive admissions inquiries. 

• Maintain a strong presence in key client interactions and represent the school with professionalism and empathy. 

• Ensure timely and accurate communication with prospective families, providing them with a seamless and positive admissions journey. 

 Collaboration & Cross-Functional Work 

• Work closely with Academic staff to schedule assessments and ensure accurate placements. 

• Coordinate with the Marketing team to evaluate campaign quality, lead sources, and conversion trends. 

• Support post-enrollment onboarding in collaboration with the Student Services team. 

 CRM & Data Management 

• Oversee the proper use of the CRM system by the admissions team to ensure accuracy, consistency, and complete tracking of the student journey. 

• Analyze CRM reports to identify gaps or opportunities in lead conversion. 

• Ensure up-to-date documentation of admissions policies, procedures, and workflows. 

 Event Participation & Coordination 

• Lead planning and execution of school tours, open houses, and special recruitment events. 

• Follow up with leads generated from events and ensure conversion pipelines are active. 

• Support campus marketing initiatives and partnership events as directed by the Head of Admissions. 

Required qualifications/experience: related field 

Skills and Competencies 

  Leadership: Able to inspire, manage, and motivate a small-to-mid-sized team. 

• Analytical Thinking: Competent in interpreting enrollment and marketing data to drive decision-making. 
• Problem Solving: Ability to identify, address issues and handle them with professionalism 
• Time Management: Able to meet deadlines and be on time for the reports, meetings and different initiatives. 
• Customer-Centric Mindset: Focused on delivering excellent experiences to parents and students. 
• Technical Skills: Intermediate proficiency in IT specifically with Microsoft Office and CRM system 
• Organizational Skills: Strong at managing multiple priorities, deadlines, and appointments. 
• Stakeholder Management: Confident in communicating and coordinating with senior leadership and cross-functional teams.  

Experience and Qualifications 

 Minimum of 3–5 years of experience in admissions, customer service, or education sales roles, preferably in an international school or higher education. 

• Proven track record of meeting or exceeding enrollment targets.