IT Operations Officer
Job Description
Principle Responsibilities
Required qualifications/experience: related field
The IT Operations Officer is responsible for ensuring the smooth daily functioning of school IT systems,
coordinating IT procurement, providing end-user support, and maintaining accurate operational documentation. This role
bridges administrative tasks with technical system support, specifically focusing on day-to-day help desk tasks and Student
Management System (SMS) maintenance.
Principle Responsibilities
System Support & Monitoring
• Monitor daily system status, network operations, and scheduled IT tasks to ensure continuity.
• Provide dedicated daily support for the Student Management System (SMS), troubleshooting user issues and ensuring data integrity.
• Follow up with teachers and staff to ensure proper and efficient usage of school systems.
• Maintain, track, and resolve IT support tickets and issue logs in a timely manner.
End-User Support & Administrative Duties
• Provide first-line technical support to staff for hardware, software, and connectivity inquiries.
• Support users with general inquiries regarding Microsoft Office 365 for Education (Word, Excel, PowerPoint).
• Handle routine administrative tasks, including data entry, printing, and copying documents as required.
Documentation & Procurement
• Prepare, update, and maintain comprehensive documentation related to IT operations, policies, and projects.
o Coordinate and manage the procurement process for IT accessories and
equipment.
Required qualifications/experience: related field
• Education: Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Experience: 2+ years of experience with IT support, data entry, document management, or an administrative IT role.
• Technical Skills:
o Proficiency in Microsoft Office 365 for Education.
o Good understanding of basic IT hardware, accessories, and troubleshooting.
o Ability to learn and support internal databases and software quickly.
• Core Competencies:
o Strong problem-solving skills to analyze and identify the root cause of technical issues and provide reliable
solutions.
o Strong communication and customer service skills to effectively collaborate with teachers and administrative
staff.
o Excellent organizational and multitasking abilities with strong attention to detail.